Meet the People behind Cascade Server
Most of our clients interact with us on a day-to-day basis, either on our various GitHub repositories, our user experience forums, our support forums, or at our annual user conference. Check out what the people behind Cascade Server have to say.
Our profiles will be updated on a regular basis, so keep checking back for more updates!
Bradley Wagner
VP of Engineering
Bradley is the brains and strategic vision behind Cascade Server. A graduate of Rice University, Bradley has been with Hannon Hill for many years and seen it through many iterations. He always keeps our clients' best interest in mind when it comes to deciding which features will be implemented in future versions of the product. Bradley's main goal is to ensure that Cascade Server is a great product for technical users and business users alike.
Blaine Herman
VP of Sales
Blaine has been with Hannon Hill for eight years. Blaine's consultative approach to sales is intended to make sure that prospects are good fits for the product, as we understand that it's not just about making a sale - we want to make sure that Cascade Server is the best possible solution for you.
Penny Harding
Services Manager
Penny spent several years as Hannon Hill's lead Services Developer before being promoted to Services Manager. Penny knows Cascade Server like the back of her hand, which enables her to gather our customers' requirements meticulously and to translate those requirements into technical specifications for both her own team and for the technical users on the client's side. Penny oversees all professional services associated with Cascade Server for the company’s clients. She coordinates all projects and training for Cascade Server users, including initial product implementations and integrations and delegation of subsequent service requests.
Tim Reilly
Support Manager
Tim manages the Support team at Hannon Hill, where he oversees all support interactions with clients and prospects. His responsibilities include troubleshooting problems with the application, assisting with software installations and upgrades, providing recommendations for optimal system performance, and maintaining Hannon Hill’s hosted Cascade Server instances. Tim's dedication to customer service is hard to surpass, as he works tirelessly to make sure that all of our clients' questions are answered.
Chris Armistead
Client Relations Manager
Chris is the voice of our customers, intentionally. His excellent communication skills and his desire to make Cascade Server the best product on the market for our clients, on a product level, a user experience level, and a customer services level have greatly contributed to our stellar customer renewal rate of 98%.
Holly Wright
Marketing Manager
Holly performs various marketing projects at Hannon Hill. She works within Cascade Server to update Hannon Hill's website content, manages Hannon Hill's social media channels, assists in planning the annual User Conference, and works on other special projects as they arise. She also works with Hannon Hill's newest inbound marketing tool, Spectate, to optimize Hannon Hill's website content.
Charlie Holder
Sales Engineer
Charlie serves as the Sales Engineer for Hannon Hill, supporting the Sales Team by applying technical expertise and product knowledge to identify solutions based on unique prospect requirements.
Mike Strauch
Lead Engineer
Mike is the Lead Engineer for Cascade Server. Mike graduated with a Bachelor of Science from Georgia Tech. Having worked on the product for over five years, he knows Cascade inside and out. Mike provides guidance to our engineering team, and is also in charge of managing upgrades and patch releases. In addition, he provides tier 3 support to our clients. Visit his page to learn more.