MCG Health System

About

MCG Health System is composed of MCG Health, Inc., the not-for-profit corporation that manages the Medical Center. It is also composed of the Medical College of Georgia, and the Physicians Practice Group. As an academic medical center, MCG Health System has a tri-part mission: to provide exceptional patient care, to foster medical education and training, and to conduct leading-edge research.

The MCG Medical Center complex forms the core of MCG Health System's facilities and includes a 483-bed adult hospital, an Ambulatory Care Center with more than 80 outpatient clinics in one convenient setting, a Specialized Care Center housing a 13-county Level I regional trauma center and a 149-bed Children’s Medical Center. The Health System also includes a variety of dedicated centers and units and more than 90 satellite clinics.

Challenge

MCG Health System has tremendous amounts of information to manage ranging from public content like physicians and their specialties to more mission critical information like policies and procedures for the Joint Commission. Content was stored on multiple servers and updated by hand via a tedious process. Information was out of date and subject matter experts had a bottleneck with the Internet Manager and the separate Intranet Manager.

Solution

MCG Health actively evaluated several CMS products over the course of three months researching numerous solutions. There were several key factors that were required by MCG Health for their CMS. Items included:

• End-user intuitiveness
• Flexibility
• Product support
• Cost

After several presentations from multiple vendors and thorough due diligence, MCG Health chose the Hannon Hill Cascade Server solution.

Results

MCG Health spent three months implementing Cascade Server, two months testing and tweaking the Internet and intranet site, and rolled the product out in February of 2005 to staff and administration. Improvements to the MCGHealth.org website included:

• Fully integrated Greystone.net medical content
• Dynamically generated bread crumbs based on page and folder metadata
• Automatically generated site map representing a comprehensive overview of all the content on their site
• Consistent page headings and titles important for quality
• Constant page layout with header and footer throughout
• Multi-lingual content in English and Spanish

Improvements to the MCG Health intranet website included:

• Centralized policies and procedures
• Departmental access to appropriate content
• Thorough refreshing of information
• Structured workflow for content changes

Visit

http://www.mcghealth.org/