If you look in our community section, you’ll find a new area dedicated to the 2007 Cascade Server User’s Conference. We’re deep in the planning process, so check back often for updates on session topics and conference events.
Deadline for registration is August 24th, so don’t miss out. This will be a great opportunity to interact with other Cascade Server users and the Hannon Hill team, and to learn new ways to get the most out of your CMS.
Also, if you’ve done something interesting with your Cascade Server implementation, please consider being a speaker. We’re looking for people to share their experiences solving specific business problems, integrating Cascade Server with other types of applications, and any sorts of tips and tricks you have. Deadline for speaker submissions is July 20th.
We’re looking forward to seeing you!
Sales Director
Blaine Herman is responsible for new business and market development for Hannon Hill Corporation. He works closely across all customer verticals to understand their WCM needs and challenges. Under Blaine’s direction, the company has experienced 97% customer retention for the past two years.
Blaine brings more than 6 years of sales and account management experience to Hannon Hill. Before joining the Hannon Hill team, Blaine worked in the technical staffing and recruiting industry.
Blaine holds a bachelor of science degree in arts and science from Miami University of Ohio, and currently serves as president of the university’s Alumni Association in Atlanta.
A lot of CMS vendors rely on partners to broaden their reach into certain markets. They definitely have their value, and we’re really proud of the strong partner relationships we’re able to maintain around the world. But what happens when you sell more licenses through third parties than you can support? Unfortunately, what we’re seeing more often these days is companies pushing off their tier 1 (and higher) support to the third parties that sold the software. That means more margin for error, and longer waits while they get to the root of the problem.
One of the things I’m most proud of about our company is our commitment to supporting our own product. Whether you buy directly from us, or through one of our trusted resellers, you get the same high caliber of support from the same team of CMS experts – us!
100% of our support requests are handled by our staff in our office in Atlanta. This means that our support staff has full access to our development staff for questions that cannot be immediately answered. This also means that if an issue has to be escalated, it can be done within our office, which minimizes the amount of time that you as a customer will have to take to get a question answered.
Support for Cascade Server is the best in the business. Our highly-skilled support engineers are available by phone or email during standard business hours and provide thorough answers to product questions ranging from installation to general usage.
We also offer a client extranet with additional resources, including a knowledgebase, moderated forum, support request system, and more.
If you are a current client in need of assistance, please contact your account manager for access to the client extranet.
Over the years, we’ve been adding more and more resources to help our clients find answers, interact with other users, and learn how to get the most out of their CMS. Up until now, it’s been a challenge keeping track of all of those links!
Well, now you only have to remember one – and it’s right off the HannonHill.com home page. Introducing Hannon Hill Community. The new community section should provide an easy way to get to all of the resources we have to offer, including the Knowledgebase, the Forum, CMS Tube, and our Support Request System. Enjoy, and as always, we encourage feedback!
Hannon Hill supports our Cascade Server users' community with a number of avenues for interaction, collaboration, and education.