Blogs - December 2009

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Below are the blog entries for December 2009.

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Our CMS Documentation Process and How You Can Help

By Morgan Griffith

Wednesday, December 16th, 2009 at 10:00am

The documentation for Cascade Server has always been a subject of much discussion. On the one hand, there are aspects of the system that are very straightforward and never change. However, countless elements within our web content management system are so fully customizable that providing generic documentation on these features can at times be of little use to our users. Over the last few months, our method to updating documentation has changed, and we felt it important to make our constituents aware of the efforts underway.

The process of updating our Cascade Server Knowledge Base has never been more collaborative than it is now. Once a week, various team members from across four of our departments meet online as part of our "KB Overhaul" process. Each team member is assigned a new documentation issue or ticket, and spends at least an hour working on the issue. Depending on the urgency of the issue, we often set several hours aside to make one update a top priority.

After completing the issue, the revised documentation is then passed through our own Cascade Server workflow to make sure it is reviewed by at least one additional technical resource and one resource with an end-user perspective.

You may be wondering where the tickets and issues we're working on are coming from. Some of the new documentation issues are those we find while poking through the Knowledge Base and using it as our own reference resource. Other issues come directly from our KB Feedback form, visible on the right side of every Knowledge Base page. This means that when Cascade Server users submit KB Feedback, the contents of this feedback email are immediately turned into a documentation ticket for our team to work on. If there is ever an area of the documentation that you feel could use improvement or clarification, submitting our Knowledge Base Feedback Form is the best way to ensure that we immediately address the issue.

Our new methodology has proven to be successful and we will continue to incorporate your feedback and suggestions into our web content management product documentation. Since beginning with our new process only a few months ago, we've already resolved over 100 new documentation issues. We look forward to continuing to improve the content of our Knowledge Base, and remember, if you have suggestions or feedback, let us know!

Category

• Commentary

135 People in Attendance for Recent WCM Webinar

By Uran Piedra

Friday, December 11th, 2009 at 10:00am

On Tuesday, Hannon Hill held its first feature release webinar aimed at helping clients understand the new features of the web content management product. Hosted by Hannon Hill Software Engineer Syl Turner, the hour long webinar demoed the new features of our most recent release, Cascade Server 6.4. We received an overwhelming response to this live demo opportunity and had 135 people in attendance.

During the demonstration, Syl showcased the features in Cascade Server 6.4 including the product's Twitter and WordPress Connectors, Syntax Highlighter, Drag and Drop Data Definition Builder, Broadcast Messages, and the new 'compare with current' capabilities debuted with this release. The webinar also provided an open forum for our users and prospects to direct questions about the new release to those who developed it.

This webinar was a huge success; 100% of post-webinar survey respondents indicated they would attend the next feature-related webinar from Hannon Hill. Stay tuned for more information on upcoming webinars by subscribing to our blog RSS feed.

Category

• Resources

Cascade Server 6.4 Webinar

By Chris Armistead

Wednesday, December 2nd, 2009 at 10:00am

Hannon Hill is excited to announce that on Tuesday, December 8th at 2PM EST, we will be hosting a webinar to demo the new features and functionality included in Cascade Server 6.4.  Many of you have already downloaded this latest release and have begun testing it independently.  In some cases, our customers have already begun running it in production.  Now is your chance to see 6.4 demoed by the engineers who created it.

The hour long webinar will be led by Hannon Hill Software Engineer Syl Turner.  Following the demo of the new features, Syl will be available to answer questions along with fellow engineer Mike Strauch and Director of Engineering, Bradley Wagner.

Cascade Server 6.4 includes not only a WordPress and Twitter Connector, but several other great features we are excited for our user base to begin taking advantage of.  For more detailed information on this release, please read the Release Notes and Upgrade Guide.

We encourage you to sign up for the webinar today and come prepared with your questions.  Our engineers can't wait to walk you through all the great new features!

Category

• News