New Year’s Resolution: Free training sessions beginning in January 2012
Monday, December 19th, 2011 at 3:30pm -- Penny Harding
As the end of the year quickly approaches, it seems fitting to reflect on the events of the past year. Personally, I often do this with the ultimate goal of determining how I can improve next year. Our CEO, Kat Liendgens, also recently tasked the entire company with a similar question. What did we accomplish this year and what can we do better next year?
Our accomplishments were many, probably going to be in another blog, so I will save those details. Instead, I wanted to focus on how the Hannon Hill Services Team can improve.
Since Cascade Server caters to higher education and government agencies, our users have been working with much tighter budgets in recent years. To add to that strain, turnover means that people who were trained and specialized in using Cascade Server are no longer with their organization, often leaving people who have never even logged into the system to fill in the gaps.
Coming from the public sector, I know firsthand how daunting this can be. With no budget for training and being asked to learn how to use a new tool with literally zero direction, what can you do? Often, these people reach out to our support folks who are great at pointing them to documentation that they can read to get ramped up and to my group, the services team, to consider scheduling a training session.
And here is where the problem lies--they have no budget for training. A year ago, we created the Cross Organization Bootcamp Training to make it more affordable. Only $800/person would allow these users to have a hands-on technical training and make it affordable by splitting the cost between organizations. The sad thing is that $800 still seems to be too high for a lot of our users, so we want to help! Our resolution for next year is therefore bold: Get all Cascade Server users who want to be trained trained, regardless of their budgetary restrictions.
Our plan: Free monthly training sessions!
I want to stress that these sessions will NOT be webinars. They will be hands-on technical training, often referred to as the Cascade Server Bootcamp. We have formulated some rules to have the biggest impact and make each training session a success. Those rules are listed on our Free Training page.
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