Hannon Hill has the best support in the industry. Hannon Hill’s support team manages all technical support including installations, upgrades, bug reports, troubleshooting, and more.
We don't believe in upselling support tiers. Every customer, regardless of size or budget, receives the same platinum standard of support. Contact us as much as you want, and we'll be sure to help you in any way we can, as fast as we can.
Additional benefits include:
- Each organization holding a valid Cascade CMS license has an unlimited number of support contacts.
- Support requests can be submitted online 24/7 by emailing firstname.lastname@example.org, which will automatically trigger a new support ticket within our system.
- Hannon Hill releases 4-6 minor upgrades and 2-3 major upgrades per year.
- With Cascade Cloud, you have a hassle free implementation. Hannon Hill will apply the Cascade CMS upgrades based on your schedule.
For more information on our support process, please visit the support page on our Cascade CMS Knowledge Base.