New Offering: End User Support as a Service
Many of our customers leverage Cascade CMS to manage dozens, and sometimes hundreds of
Hannon Hill will provide you with a dedicated resource to support your non-technical content contributors. Here’s what your end user support rep will bring to the table:
End user training
For new or infrequent users of the CMS, our end user support rep will hold a monthly online training session. This training will cover the overall functionality of the CMS as it relates to your specific implementation. We will cover your common use cases and also provide training on certain topics based on help requests. In addition, we will train your users on new functionality as you are building out new templates or modules or are redesigning your site. We will record those training sessions and make the video available to you, so you can add it to your training library. We understand that people have different learning styles, so for those who prefer written documentation, we provide this as well. Our support rep will perform an initial audit of the documentation currently available to end users and identify any gaps. Next, he/she will develop additional documentation in order to ensure that all pertinent use cases are covered. Of course, we will also perform periodic audits and make any necessary updates.
Ad hoc help
Personal attention is key when it comes to
Fielding change requests
It’s a good thing when an end user makes a suggestion or requests new
If you need help with the day to day management of users, groups, and roles, our rep will be happy to assist. We can also collaborate with you to identify workflows that optimally fit into your web governance and implement those workflows for you.
We understand that there’s no one size fits all solution. Each organization’s needs are different. That’s why we tailor our service specifically to you. Feel free to contact Blaine Herman at firstname.lastname@example.org to learn more.