Technical Support

The technical support team's response time is exceptional. Their staff is unbelievable and do a wonderful job for us no matter what. When we submit a request, we always receive an immediate response.

Melisa Haggerty
Nova Southeastern University

Open a support ticket

Hannon Hill has the best support in the industry. Hannon Hill’s support team manages all technical support including installations, upgrades, bug reports, troubleshooting, and more.

We don't believe in upselling support tiers. Every customer, regardless of size or budget, receives the same platinum standard of support. Contact us as much as you want, and we'll be sure to help you in any way we can, as fast as we can.

Additional benefits include:

  • Each organization holding a valid Cascade CMS license has an unlimited number of support contacts.
  • Support requests can be submitted online 24/7 by emailing, which will automatically trigger a new support ticket within our system.
  • Hannon Hill releases 4-6 minor upgrades and 2-3 major upgrades per year.
  • With Cascade Cloud, you have a hassle free implementation. Hannon Hill will apply the Cascade CMS upgrades based on your schedule.

We also offer our clients additional resources, including a knowledge basehelp forum, and a code-repository with many free examples. 

For more information on our support process, please visit the support page on our Cascade CMS Knowledge Base.

Hannon Hill Corporation

3423 Piedmont Road NE, Suite 520
Atlanta, GA 30305

Phone: 678.904.6900
Toll Free: 1.800.407.3540
Fax: 678.904.6901

GSA Contract Holder