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Content Authoring troubleshooting

Problems connecting via SFTP to Solarwinds Serv-U servers

When attempting to publish via SFTP to a Solarwinds Serv-U 15.3.2 or later server, one or both of the following errors may appear in publish reports:

Bash 
SFTP error: connection reset
SFTP error occurred during SFTP Shuttle initialization: Session.connect: java.io.IOException: End of IO Stream Read

These are the result of updates made in Serv-U 15.3.2 that prevent Cascade CMS from establishing an SFTP connection.

To correct it, follow Resolution 1 of Solarwinds' article SFTP connection not established for legacy Java clients. In summary, on the Serv-U server:

  1. Apply the Serv-U 15.3.2 hotfix 1.
  2. Enable Allow non-RFC compliant SSH protocol version exchange.