Technical Support

The technical support team's response time is exceptional. Their staff is unbelievable and do a wonderful job for us no matter what. When we submit a request, we always receive an immediate response.

Melisa Haggerty
Nova Southeastern University

Open a support ticket

Hannon Hill has the best product support in the industry. Hannon Hill’s product support team manages all technical support including installations, upgrades, bug reports, troubleshooting, and more.

We don't believe in upselling support tiers. Every customer, regardless of size or budget, receives the same platinum standard of product support. Contact us as much as you want and we'll be sure to help you in any way we can, as fast as we can.

Additional benefits include:

  • Each Cascade CMS subscriber is allowed an unlimited number of product support contacts.
  • Product support requests can be submitted by emailing
  • With Cascade Cloud you have a hassle-free maintenance and upgrades and access to in-app product support chat.

We also offer additional resources, including the knowledge base and our code-repository with many free examples.

Hannon Hill Corporation

3423 Piedmont Road NE, Suite 520
Atlanta, GA 30305

Phone: 678.904.6900
Toll Free: 1.800.407.3540
Fax: 678.904.6901

GSA Contract Holder