Using the Hannon Hill JIRA Trouble Ticket System
Note: Access to JIRA is limited to the 2 primary support contacts for each organization. If you are not one of the two primary contacts, please pass your support requests and concerns to one of those individuals, who can file a ticket in JIRA on your behalf.
Getting Started:
Point your web browser to the address http://support.hannonhill.com and log in with your username and password.
You may already have a JIRA account, but we have recently upgraded all existing accounts with the additional ability to log a trouble ticket. If you do not yet have an account, please let us know and we will setup an account for your company. All we need is a contact name and email address. This trouble ticket system can be used to request specific implementation support, report possible bugs and request new features.
Creating a Trouble Ticket:
Once you have successfully logged onto JIRA, you will be presented with the Dashboard screen that contains two project specific panels – one for the Cascade Server, and the other for Trouble Tickets.
Click the Trouble Tickets project and then select Create New Issuefrom the light blue menu bar.
Choose the project and issue type from the next screen and press Next>>
Now simply fill in the relevant fields and click on Create. That's it!
The newly created issue, as well as any past issues, can be found on the main Dashboard screen. Additionally, while in the Issue Details screen, you can choose to perform a number of operations, including Attach screenshot to the issue, Clone, Comment, Edit or Link the issue to other issues that may be either related to or duplicates of the current issue.
Depending on your preference, JIRA will generate a text or HTML email notification when an issue is created and also notify you of any changes and updates made to it.